Contact Us – Metacompras

Do you have questions, need support, or want information about your order? We are here to help you.

📧 Email: hola@metacompras.com

📞 Phone: 998 578 3210

💬 WhatsApp: Send message via WhatsApp

👉 Official Channels: These are our only channels for customer service, warranty, and support. If you receive communication through any other means, please disregard it and contact us directly.

💯 Metacompras Guarantee: We are committed to your satisfaction. Any issues, inquiries, or follow-ups will be resolved through our authorized channels.

🌟 Want to know what our customers think?

Visit our reviews page and discover why they trust us:

👉 View Metacompras reviews

Customer Service Hours:

Monday to Friday: 9:00 am - 6:00 pm

Saturday: 9:00 am - 2:00 pm

Sunday: Closed

Thank you for trusting Metacompras!

All products have a 30-day warranty against manufacturing defects.

Extended warranty options are available at an additional cost, which is calculated as a percentage of the total product price and the number of months covered. Contact us via WhatsApp to extend warranties.

If what you receive doesn't meet your expectations, you have 5 days to report it to us, and your money will be refunded to the same payment method you chose.

💳 Card: Bank refund

💵 Cash on Delivery: Balance credited to your account.

We recommend: if you have doubts, choose to pay online to get a bank refund.

At Metacompras, we strive to ensure you receive exactly what you ordered. However, in exceptional cases where the requested product is no longer available but similar options exist, we will proceed as follows:

✅ We will contact you beforehand to inform you about the available alternatives.
✅ We will show you images and features of the similar product.
✅ You decide whether you want to accept the new option or cancel your order.

💯 No surprises or bad experiences: We will only proceed with shipping if you confirm your acceptance. If you decide to reject the offered option, we will proceed with a hassle-free refund or cancellation.

Your satisfaction is our priority.

At Metacompras, we offer you several options to make your payment safely and conveniently:

💳 Debit and Credit Cards: We accept Visa, MasterCard, and American Express.

💸 Kueski Pay – Buy now, pay later: Make your purchase without a card and pay in installments.

📆 Aplazo – Pay in installments: Split your payment conveniently with Aplazo.

💵 Cash at Oxxo – Oxxo Pay: We generate a code so you can pay at any Oxxo store.

💬 Have questions? Contact us via WhatsApp for immediate assistance:
👉Send message via WhatsApp🔒 Secure purchase guaranteed. Choose the option that suits you best and receive your products with complete confidence.

At Metacompras, we operate 100% online, so we don't have physical stores to visit or view products.

👉 This allows us to offer you better prices, fast shipping, and a wider catalog without additional costs.

✅ If you have questions about a product, payment methods, or shipping, contact us via WhatsApp:
👉Send a message via WhatsApp💯 Shop with confidence, we back your purchase with warranty and direct support.

We understand your concern! That's why, at Metacompras, we offer the cash on delivery option in some cities.

📍 Currently available in:

Cancun
Chetumal
Playa del Carmen


✅ Receive your product at home and pay upon delivery.
✅ No risks, no upfront payments.

💳 Additionally, we are a business verified by Kueski Pay, Aplazo, Shopify, and MercadoPago, guaranteeing a safe and reliable purchasing process.

👉 We will soon expand this service to more cities.

💬 Do you have questions or want to place your order with cash on delivery?
Contact us via WhatsApp:
👉 Send message via WhatsApp

Shop with confidence. Your satisfaction is guaranteed.