Shipping policy

We have 3 rates and Free Shipping nationwide in MX

Standard Shipping for purchases under $500 MXN:
2 - 4 business days $0-$199 MXN
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Cash on Delivery:
(Available for purchases under $3000 MXN)
2 - 5 business days $149 MXN

We offer this service for the vast majority of municipalities in the country. You can check here if your municipality has this coverage.
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Express Shipping:
24 - 48 hours $99-$139 MXN
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Free Shipping for purchases with online payments over $500 MXN:
2 - 4 business days

Orders are secure and will reach the end customer. All our orders are processed on the same day they are placed on our website, unless the order was placed on a holiday or weekend, in which case it will be processed on the next business day. We always guarantee the delivery of your order, but promotions and special offers may be delayed due to high demand for our products. Once the order has been verified, it is processed within 1/6 days and shipped to the delivery address. All our products leave our facilities 1/6 days after the order is placed. We ship to all countries by sea, which allows us to offer international service. Estimated average times: Normally: 12-20 days depending on product demand.... In specific cases, due to high demand (Black Friday, Black Monday, Christmas, etc...) or logistics issues, shipping may take 3 to 4 weeks. With a margin of 50 days for the product to arrive, if it does not, you can proceed with a refund for a lost/unshipped order. All our shipments are insured and have a tracking number that can facilitate the delivery of your order. Please consider 25 *If the customer does not provide the correct address in the order and does not notify us minutes after the order (before the shipment and package are processed) and the package cannot be delivered due to the incorrect address, there will be no option for a refund and a subsequent shipment of said package will be at the customer's and buyer's expense. *In the event that the customer cannot be contacted at the time of delivery, a notification will be sent via mailbox and if the package is not picked up from the notified office within X days, it will be returned to the factory again, with said package being lost without the option of a refund. *If the shipment has already been made, it will not be possible to change the delivery address as shipments are handled by external companies to Metacompras and we do not have the power to change the delivery address once the order has been shipped from the warehouse, so the customer is responsible for the loss of the package if they have not provided the correct address, have moved, or similar. Factors such as logistical delays and customs clearance may affect the estimated delivery time. Metacompras is not responsible under any circumstances for taxes, fees or duties applied to the shipment or fees that may be applied at customs for the purchased package, so the buyer and Metacompras customer will be responsible, providing the required value at customs without being able to process a return. We ship from Mexico, United States, and China to anywhere in the world. To request any information or concerns about shipping and delivery, please contact us at hola@metacompras.com Our products come from China, any design used is registered and any resemblance to another brand is purely coincidental. We do not sell any brands, and we do not include any logos on our products. *Any return, for whatever reason, the cost of shipping back to the warehouses is borne by the customer. (We will pay for the shipping of said exchange so that the product returns to the buyer). 26 *By purchasing on our website, you accept all the terms mentioned, so if they are met, no type of refund can be processed.